The first rule of any hospitality business is compassion. You could have all the corporate skills, adequate capital, and the right resources, but the thing that will truly make you stand out is a deep-rooted sense of wanting to give. At the same time, that alone is not enough. It requires wit, persistence, and even patience that is sometimes invested against one’s will. As such, certain things can be kept in mind when starting a hospitality business. Catering HQ employs over 350 people in 40 locations and 26 concepts, so it is no surprise that they have the best advice regarding running a successful hospitality business.
Treat your staff like your family
This goes without saying. Your staff virtually is the business that you are running. Your employees and staff are your lifelines when serving in the service industry. These people can make or break your image. It is the business owner’s responsibility to make the staff feel wanted and valued so that they work hard to make your business run smoothly.
It is a good sign when your employees can come to you and talk about their day-to-day troubles and achievements. Especially when they know they can call you up over anything they might need to ask regardless of their designation, it is a beautiful thing to promote in all workplaces. Treating employees like family members will help them feel connected to their work, and they will treat the clients and the customers similarly to showcase the business in a positive light.
An open-door policy is where the management and the employees have open access to each other. This can be very important in a hospitality business because management needs to coordinate and communicate with the employees working to adequately cater to the client’s needs. This does not necessarily mean that there needs to be complete transparency, but enough for there to be no room for malice.
To make timely decisions and find quick solutions for problems, managers in hospitality businesses must have open-door policies to rectify any issues that may come their way. There are always problems, especially during events and catering, which require a skilled mind and eye for resolution. That is where this policy helps hospitality businesses succeed.
Get your hands dirty
Only policies won’t help when dealing with hospitality businesses. In this business, people come to you for the experience and aesthetic you can give them to make an important day even more special. With problems arising all the time in a business like hospitality, there is a need for expert solutions at the drop of a hat, so you must be ready to get into the work and get your hands dirty.
This will also help you get to know your staff and employees, spend time, and get a sense of the work being done. Getting involved will also assist you in maintaining the quality of your services and providing them with the personal touch of your hands in every event and project you bring to life.
Growing up in the family business teaches you to involve everybody, from the top to the bottom-line employees. Involvement on all levels will benefit your hospitality business because everyone will feel involved in the big decision and be able to help with problem-solving. As they say, two heads are better than one, and it will help your hospitality business soar and make your clients’ dreams come true.